Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the NourishWorth platform, including our website at https://nourishworth.com and our mobile applications (together, the “Service”), operated by NOURISHWORTH.COM LTD (“NourishWorth”, “we”, “us”, or “our”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service.

1. About NourishWorth

NourishWorth is a personalised food platform that helps you discover, understand, plan, and track food decisions. The Service currently includes the following features:

• Food DNA: a personalised food profile built from your preferences, dietary requirements, and food interactions.
• Food and restaurant recommendations: personalised suggestions based on your Food DNA and location.
• Meal logging and nutrition tracking: tools to log foods and drinks and view nutrition summaries.
• Hydration tracking: tools to log water and beverage consumption.
• Food and drink scanning: camera and barcode scanning to identify food items.
• Restaurant discovery: location-based restaurant and food venue discovery.
• Recipe discovery: browsing and saving recipes from creators on the platform.
• Grocery and shopping: shopping list management and supermarket product discovery where provider coverage is available in your area.
• Meal planning: AI-assisted meal plan generation and management.

Feature availability may vary by country or region depending on provider coverage. We do not guarantee that any specific feature will remain available or that coverage will extend to all markets. We may modify, improve, or discontinue features at any time.

2. Your Account

To use most features of the Service, you must create an account. You must be at least 16 years old to create or use a NourishWorth account. By creating an account, you confirm that you meet this minimum age requirement.

You agree to:

• Provide accurate, current, and complete information when registering.
• Keep your account information up to date.
• Keep your password and account credentials secure and confidential. You are responsible for all activity that occurs under your account.
• Notify us promptly at support@nourishworth.com if you become aware of any unauthorised use of your account.

You may not create an account on behalf of another person without their authorisation, or impersonate any person or entity.

3. Nutrition and Wellness Information — Important Disclaimer

You should always seek the advice of a qualified healthcare professional with any questions you have regarding a medical condition, dietary requirements, or health goals. Never disregard professional medical advice or delay seeking it because of something you have read or seen on NourishWorth.

You acknowledge and accept that:

• Nutrition information displayed on the Service may be incomplete, estimated, or sourced from third-party databases that may contain errors.
• Scanner recognition results are probabilistic and may be uncertain or incorrect.
• Restaurant and menu information is sourced from third parties and may not reflect current menus, ingredients, or preparation methods.
• Nutrition recommendations are based on general targets and your logged data — they are not personalised medical prescriptions.
• Where nutrition data is unavailable, it is recorded as unknown rather than as zero. NourishWorth does not fabricate nutrition values.
• AI-generated meal plans and food suggestions are based on your logged preferences and general nutritional principles — they are not medical dietary prescriptions.

4. Allergy and Dietary Safety — Important Disclaimer

NourishWorth does not guarantee that:

• Any food or dish is free from a specific allergen.
• Any restaurant or food venue is safe from cross-contamination.
• Third-party menu or ingredient information is accurate or current.
• A dish is halal, kosher, vegan, vegetarian, gluten-free, or free from any other specific ingredient solely because an external data source or NourishWorth recommendation indicates it.

Where dietary or allergen information is unknown or unverified, NourishWorth treats it as unknown — not as safe. You should never rely solely on NourishWorth for allergy or dietary safety decisions.

5. Third-Party Services and Content

The Service integrates with or displays content from third-party services, including restaurants, food merchants, supermarkets, map and place data providers, delivery services, payment services, recipe creators, and external websites. These third-party services operate under their own terms and privacy policies, which we encourage you to review.

NourishWorth is not responsible for the accuracy, completeness, or availability of third-party content, or for the practices of third-party service providers. Links to external websites do not constitute endorsement.

Restaurant, menu, and food venue information is sourced from third-party data providers and may not reflect current offerings, prices, opening hours, or availability. Always confirm details directly with the relevant business.

6. Your Content

You retain ownership of content you create and submit to the Service, such as food logs, personal notes, and profile information (“Your Content”). By submitting Your Content, you grant NourishWorth a limited, non-exclusive, royalty-free licence to host, process, display, and distribute Your Content within the Service as necessary to operate and provide the Service to you.

You are responsible for ensuring that Your Content does not infringe the rights of any third party and complies with applicable law.

6.1 Creator Content

Where the Service allows creators to submit recipes, images, descriptions, or other content, that content remains the property of its respective creator. Creators are responsible for ensuring they have appropriate rights to any content they submit. NourishWorth cannot guarantee that creator-submitted content is accurate, complete, or free from error. Intellectual property rights of third parties must be respected.

Creator monetisation, royalty, or payment terms are not yet finalised and will be addressed in a separate creator agreement when that functionality is available.

7. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Commit fraud or engage in deceptive practices.
• Impersonate any person or entity or misrepresent your affiliation.
• Attempt to gain unauthorised access to the Service, our systems, or other users' accounts.
• Transmit malware, viruses, or other harmful code.
• Interfere with or disrupt the integrity or performance of the Service.
• Attempt to compromise the security of the Service or circumvent security measures.
• Infringe the intellectual property rights of NourishWorth or any third party.
• Misuse or unauthorisedly access other users' personal information.
• Use the Service for any unlawful, abusive, or harmful purpose.
• Use automated tools to scrape, crawl, or extract data from the Service without our prior written consent.

8. Intellectual Property

The NourishWorth name, logo, brand, software, platform technology, interface design, and original content are the property of NOURISHWORTH.COM LTD or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand without our prior written consent.

Third-party content, trademarks, and intellectual property displayed on the Service remain the property of their respective owners.

9. Account Suspension and Termination

We may suspend or terminate your account or access to the Service if we reasonably believe you have materially breached these Terms, engaged in fraud or abuse, posed a security risk, or where required by applicable law. We will endeavour to provide reasonable notice where practicable, except where immediate action is necessary to protect the Service or other users.

You may close your account at any time using the in-app account deletion feature in your Profile, or by contacting us at support@nourishworth.com.

10. Service Availability and Changes

We do not guarantee that the Service will be available at all times or without interruption. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Certain features may depend on third-party services whose availability we cannot guarantee.

We may modify, improve, or discontinue features of the Service at any time. Where we make material changes that affect your use of the Service, we will endeavour to provide reasonable notice.

11. Disclaimers and Limitation of Liability

The Service is provided on an “as is” and “as available” basis. To the extent permitted by applicable law, NourishWorth excludes all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms limits or excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the above, to the extent permitted by applicable law, NourishWorth will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if we have been advised of the possibility of such damages.

12. Governing Law

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of England and Wales.

Nothing in these Terms affects any mandatory rights you have as a consumer under the laws of your country of residence that cannot be excluded or limited by contract. If you are a consumer resident in a jurisdiction that provides you with additional mandatory protections, those protections continue to apply.

Subject to the above, any disputes arising under these Terms will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you a notification. Your continued use of the Service after any changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions about these Terms, please contact us at:

15. Merchant Partner Terms — Commission and Fees

This section applies to businesses (“Merchants”) that register and operate on the NourishWorth platform.

15.1 Commission and Fees

The Merchant shall pay NourishWorth the commission and other charges applicable to the fulfilment method selected for each Order.

Unless otherwise agreed in writing, NourishWorth's initial standard commission rates may include:

• 10% for Customer Collection Orders;
• 15% for Merchant-Managed Delivery Orders; and
• 23% for Nourishworth-Arranged Delivery Orders.

Applicable VAT or other taxes may be charged in addition where required by law.

These commission rates and other charges are not fixed permanently. NourishWorth may amend its commission rates, fee structure or other commercial charges from time to time by providing reasonable notice where required by the Agreement or applicable law. Revised charges shall apply from the stated effective date and shall not retrospectively alter completed Orders. Individual Merchants may be subject to separately agreed commercial terms.

15.2 Third-Party Delivery Providers

“Third-Party Delivery Provider” means an independent courier, logistics company, delivery network or other fulfilment provider appointed, contracted or technologically integrated with NourishWorth from time to time for the purpose of fulfilling Orders.

15.3 Nourishworth-Arranged Delivery

Where a Merchant elects to use Nourishworth-Arranged Delivery, NourishWorth may arrange physical delivery through one or more independent Third-Party Delivery Providers. NourishWorth may select, substitute or reassign the Third-Party Delivery Provider based on factors including availability, service coverage, estimated collection and delivery time, reliability, service quality, delivery cost and other operational considerations. The identity of the Third-Party Delivery Provider may differ between Orders.

15.4 Merchant-Managed Delivery

Where the Merchant elects to fulfil an Order using its own employees, contractors, riders or delivery provider, the Merchant remains responsible for the physical delivery of the Order. This includes, where applicable:

• appropriate insurance;
• rider and personnel compliance with applicable law;
• lawful operation of delivery vehicles;
• food handling during transport;
• delivery performance and timeliness;
• proof of delivery where required; and
• customer issues attributable to Merchant delivery operations.

NourishWorth may provide order-management, communications or tracking technology without assuming responsibility for the physical delivery performed by the Merchant.

15.5 Customer Collection Orders

For Customer Collection Orders, the Merchant is responsible for preparing the correct Order and making it available at the stated or estimated collection time. No third-party courier service forms part of a Collection Order unless the fulfilment method is subsequently changed through an authorised NourishWorth workflow.

15.6 Merchant-Caused Delivery Failure

Where a delivery fails, is delayed or incurs additional courier charges due to an act or omission attributable to the Merchant, including unreasonable preparation delay, closure, incorrect handover or failure to provide the correct Order, NourishWorth may recover reasonable directly related costs where permitted under the Agreement and applicable law.

16. Delivery — Customer Terms

16.1 Free and Discounted Delivery

NourishWorth may offer free, reduced or subsidised delivery on qualifying Orders. Eligibility may depend on factors including:

• Order value;
• delivery distance;
• delivery location;
• courier availability;
• delivery cost;
• Merchant participation;
• promotional eligibility; and
• operational and commercial conditions.

An advertised minimum Order value does not guarantee free delivery in all circumstances. Any applicable delivery charge shall be displayed before the Customer submits the Order.

16.2 Delivery Distance

NourishWorth may offer free, reduced or subsidised delivery based on factors including Order value, delivery distance, courier cost, courier availability, location, Merchant participation and other commercial or operational conditions.

Longer-distance Orders may require a higher level of Order economics to qualify for free delivery. An Order exceeding a stated distance does not automatically qualify for, or automatically exclude, free delivery.

The applicable delivery charge will be shown before the Customer places the Order.

16.3 Delivery Time Estimates

Delivery and collection times displayed by NourishWorth are estimates unless expressly stated otherwise. Times may change due to restaurant preparation, traffic, courier availability, demand, weather, address or access conditions, and operational circumstances outside NourishWorth's reasonable control.

16.4 Customer Unavailable for Delivery

Where delivery cannot reasonably be completed because the Customer provided an incorrect or incomplete address, failed to respond to reasonable contact attempts, or was unavailable to receive the Order, the Customer may remain responsible for some or all applicable Order and delivery costs, subject to applicable consumer law.

16.5 Courier-Related Issues

Where a delivery issue appears attributable to a Third-Party Delivery Provider, NourishWorth may investigate the incident and determine the appropriate remedy in accordance with applicable consumer rights, contractual arrangements and the circumstances of the Order.